Your Privacy Is Our Responsibility

1 What Information We Collect

va99 collects certain information to provide its services. This information falls into two main categories.

1.1 Personally Identifiable Information

When you open an account or use services on va99, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet details (for transaction purposes)
• National ID information (for identity verification)
• Account login credentials (in encrypted form)

1.2 Automatically Collected Information

When you visit the va99 website, certain information may be collected automatically:

• IP address and device information
• Browser type and operating system version
• Pages visited, clicks, and session duration
• Data from cookies and similar tracking technologies
• Referral source (which page you came from)

2 Purpose of Using Information

va99 uses collected information only for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Processing financial transactions: To carry out deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: To help resolve your issues through live chat and email.
• Service improvement: To analyze user experience and make the platform better.
• Security assurance: To prevent fraud, illegal activity, and account theft.
• Age verification: To ensure services are provided only to individuals aged 21 and above.
• Relevant communications: To send relevant offers and notifications based on your preferences (only with your consent).

If your personal information is used for any purpose beyond those listed above, you will be informed in advance and your consent will be obtained.

3 Policy on Information Sharing and Disclosure

va99 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Minimum necessary information may be shared with certain trusted partners for payment processing (bKash, Nagad, Rocket) and technical services. These partners follow equally strict privacy policies.

3.2 Legal Obligations

We may be required to disclose information as part of a court order or legal process. In such cases, we will provide only the minimum information required.

3.3 For Security Purposes

Relevant information may be disclosed to assist in investigating fraud, hacking, or other harmful activities.

4 Data Protection and Security Measures

va99 has adopted industry-standard technical and organizational measures to ensure the security of your information.

• SSL/TLS encryption: All data transmission on the website takes place over encrypted connections.
• Encrypted data storage: Passwords and sensitive information are stored using strong encryption algorithms.
• Access control: Only authorized staff can access your information for specific, necessary purposes.
• Regular security audits: Routine tests are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Advanced security layers are active to prevent unauthorized access.
• Data backup: Regular backups are taken to ensure information remains safe and preserved.

While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely risk-free. Keeping your account password confidential and not sharing it with others is also your responsibility.

5 Cookies and Tracking Technology

The va99 website uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the website, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help understand usage patterns for service improvement.

5.2 Cookie Control

You can reject or delete cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some key features of the website to stop working.

6 Data Retention Period

va99 retains your personal information only for as long as it is needed. Specifically:

• All account information is retained while the account is active.
• Financial transaction records are kept for the period required to meet legal obligations.
• When your account is closed, account information will be deleted after a set period, though records required by law will be retained.
• Security logs and fraud prevention-related information are retained for a limited period.

Once the set period has ended, information is securely deleted or made inaccessible.

7 Your Rights

You have the following rights regarding your personal information on the va99 platform:

7.1 Right to Access

You may request to know what information we have collected about you and how it is being used.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. You can also update some information yourself in your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information that is legally required to be retained may not be possible to delete.

7.4 Withdrawal of Consent

You may withdraw your consent at any time for marketing communications or optional data processing.

To exercise these rights, contact us at [email protected]. We provide support in Bengali and English 24/7 via live chat and email.

8 Protection of Minors' Information

va99 is a service for adults — for those aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If it appears that information from a minor has been collected, that account will be closed and the information will be deleted. If you have any concerns about this, please notify us at [email protected].

9 International Data Transfer

To provide services, your information may be stored or processed on servers outside Bangladesh. In such cases, it is ensured that adequate data protection measures are in place at the destination.

The same level of protection described in this policy applies to international transfers. We ensure that your information remains safe and secure wherever it is stored.

10 Changes to the Policy

va99 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Publish the update date on this page.
• Notify you via email or a platform notification.
• Give you the opportunity to review the new policy before the changes take effect.

Continued use of the service after changes will be considered your acceptance of the new policy. For significant changes, your explicit consent will be obtained.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• 24/7 Live Chat: Speak with us in Bengali through the live chat support on the va99 website.
• Email: [email protected] — share your concerns in detail.

We aim to respond to any privacy-related request as quickly as possible. Your matter will be treated with care.